Customer Support

One of the major factors that sets TEAM apart from its competition is our excellent customer service record.  Customer satisfaction is always our top priority.  We believe in being accessible at all levels of our company, customer focused and responsive.  TEAM’s Software Support Analysts work with companies just like yours every day.  They understand the problems and challenges you face and always have great recommendations about how a TEAM product or service can help.

TEAM’s Customer Support department has very low turnover.  Several of the Analysts who answer customer calls each day have been with TEAM for 10 plus years.  The Support staff’s industry expertise along with their product knowledge means that you get answers to your questions quickly so that you can move on with your day.  On top of providing solutions to you quickly, we also believe in treating customers with utmost respect and courtesy so that your experience is always pleasant.

At TEAM, we want to be more than just your software vendor.  Our goal is to build long-term relationships with our clients to help them achieve the success they desire for their companies in 5, 10, 20 years and beyond.

When you have questions, use any of the following methods to find a solution:

Live Telephone Support

Call 402-345-5660 to speak to a Software Support Analyst any time from 7:30 A.M. to 5:30 P.M. Central Time Monday through Friday.  After hours and weekend support is also available.

e-mail Support

Send an e-mail to supportstaff@teamsoftware.com for a quick reply. 

Online Documentation

TEAM’s User Education department has built an extensive network of online help documentation within each TEAM product. Online helps were designed to give users immediate feedback to questions while they are interacting with the software. For example, if you are working in the Accounts Receivable module in WinTeam and you encounter a field that you are not familiar with, simply press the F1 key on your keyboard and the WinTeam Online Help program will appear with Accounts Receivable screen definitions, screen-shots and detailed instructions about processes within the module. Online Helps allow TEAM users to help themselves quickly and efficiently without ever exiting TEAM’s software programs.

Solutions Online website

TEAM is committed to helping customers get the support they need, when they need it. Our around-the-clock support web site, Solutions Online, is designed to compliment product help files and training guides. Look for the information you need by product, module, and/or category or use the handy search engine and a couple of keywords. Answers to FAQs (Frequently Asked Questions), training guide updates, video clips and valuable links are also included.