Client Services
Product Support
Telephone Support
TEAM customers enjoy the convenience of trained software and networking experts just a phone call away. You can reach TEAM's Software Support Analysts at 402. 345 .5660 Monday through Friday from 7:30 a.m. until 5:30 p.m. Central Standard Time. After-hours support and weekend support are also available.
E-mail Support
If you prefer to contact our Analysts through e-mail, simply send your question to support@teamfinancial.com for a speedy response.
Web Support
TEAM is committed to helping customers get the support they need, when they need it. Our around-the-clock support web site, Solutions Online, is designed to compliment product help files and training guides. Used together, these solutions can dramatically improve your staff's efficiency and productivity. Our list of free resources includes product-specific and hardware/network-related documents. Look for the information you need by product, module, and/or category or use the handy search engine and a couple of keywords. Answers to FAQs (Frequently Asked Questions), training guide updates, free software and utilities, and valuable links are also included.
Online Help
TEAM’s User Education department has spent countless hours building an extensive network of online help documentation within each TEAM product. Online helps were designed to give users immediate feedback to questions while they are interacting with the software. For example, if you are working in the Accounts Receivable module in WinTeam and you encounter a field that you are not familiar with, simply press the F1 key on your keyboard and the WinTeam Online Help program will appear with Accounts Receivable screen definitions, screen-shots and detailed instructions about processes within the module. Online Helps allow TEAM users to help themselves quickly and efficiently without ever exiting TEAM’s software programs.